Shipping & Returns
1. 14‑Day No‑Reason Returns
You may request a return within 14 days of delivery, provided the item is unused, unworn, with all original tags attached, and in resalable condition.
2. Refund Lead Times by Payment Method
| Payment Method | Refund Initiated* | Funds Expected |
|---|---|---|
| Credit / Debit Card | Within 2 business days after we receive and inspect the item | 3‑7 business days; up to 15 for some issuers |
| PayPal | Initiated immediately after inspection | Credited within 14 days; PayPal may take up to 30 days in certain jurisdictions |
| Bank Transfer | Initiated within 2 business days | 5‑10 business days |
| Digital Wallet (Apple Pay / Google Pay) | Initiated within 2 business days | Generally 3‑7 business days, per card‑network rules |
| Buy‑Now‑Pay‑Later (Klarna, Afterpay, etc.) | Initiated within 2 business days | Provider first offsets outstanding installments; remaining balance refunded in 5‑10 business days |
*“Refund Initiated” means the moment we submit the refund request after confirming the return; it does not include the time your bank or payment service needs to post the funds.
3. Return Shipping Costs
Return postage is borne by the buyer. We recommend a trackable courier service and keeping the tracking receipt; you are responsible for the parcel until we acknowledge receipt.
4. Why Returning with Us Is Easy
Fast Processing: Quality check within 24 hours of delivery; refund request completed within 2 business days.
Multiple Channels: Refunds supported for cards, PayPal, digital wallets, bank transfers, and installment plans.
Full Transparency: Real‑time email updates on return status, QC results, and refund progress.
Dedicated Support: 24/7 email assistance in multiple languages for quick resolutions.
5. How to Return
Email [email protected] within 14 days, stating your order number and that you wish to return ("no reason" is fine).
Our team will reply within 1 business day with the return address and packing guidelines.
Ship the item using a trackable service and email us the tracking number.
We sign for the parcel, complete QC, and initiate the refund within 2 business days; funds follow the timeline in Section 2.
6. Items We Cannot Accept
Requests submitted after the 14‑day window;
Items that are worn, washed, stained, damaged, missing parts, or otherwise not in resalable condition;
Custom products or items marked “Final Sale / Non‑Returnable.”
7. Customer Support
Questions? Email us at [email protected] — we’re here to help.