Shipping Policy
Hong Kong Huanyu Tongda E-commerce Limited ships clothing items to addresses within the regions that Hong Kong Huanyu Tongda E-commerce Limited serves. Shipping timelines are qualitative and depend on the destination, carrier, and order processing times. Once an order is dispatched, Hong Kong Huanyu Tongda E-commerce Limited provides tracking information via email. Delivery times are not guaranteed and may vary due to factors beyond the control of Hong Kong Huanyu Tongda E-commerce Limited. Hong Kong Huanyu Tongda E-commerce Limited does not offer expedited shipping options with specific rapid delivery times. All shipping timelines are standard and subject to carrier performance. Shipping costs are calculated at checkout based on the destination and the weight of the items.
Order Processing
Hong Kong Huanyu Tongda E-commerce Limited processes orders after payment verification. Processing times vary based on order volume and item availability. Hong Kong Huanyu Tongda E-commerce Limited does not guarantee same-day processing or specific dispatch times. Once an order is processed, it is handed to the shipping carrier. Hong Kong Huanyu Tongda E-commerce Limited is not responsible for carrier delays after dispatch.
Order Tracking
Hong Kong Huanyu Tongda E-commerce Limited provides tracking numbers for all shipped orders. Tracking information is sent to the email address provided at checkout. Hong Kong Huanyu Tongda E-commerce Limited is not responsible for tracking inaccuracies caused by the carrier. You must monitor tracking and contact the carrier for delivery issues.
Address Accuracy
You are responsible for providing a complete and accurate shipping address. Hong Kong Huanyu Tongda E-commerce Limited is not liable for orders shipped to incorrect addresses provided by the customer. If an order is returned to Hong Kong Huanyu Tongda E-commerce Limited due to an incorrect address, the buyer bears all return shipping costs and any additional shipping fees for reshipment.
14-Day No-Reason Refund Policy
You may return any eligible clothing item within exactly 14 days of receipt for a refund without providing a reason. The 14-day period begins on the date you receive the item. To be eligible, items must be unused, in original packaging, and with all original tags attached. Hong Kong Huanyu Tongda E-commerce Limited does not accept returns initiated after the 14-day period. This policy is strict and applies to all orders unless the item is damaged or defective, which follows a separate 7-day claim process.
Return Shipping Costs
The buyer completely bears all return shipping costs. Hong Kong Huanyu Tongda E-commerce Limited does not reimburse, prepay, or provide labels for return shipping. You are responsible for choosing a shipping method and paying all associated fees. Hong Kong Huanyu Tongda E-commerce Limited is not liable for returns lost or damaged in transit. Hong Kong Huanyu Tongda E-commerce Limited recommends using a trackable shipping service.
Return Process
Follow these steps to return an eligible item:
1. Contact Hong Kong Huanyu Tongda E-commerce Limited at [email protected] within 14 days of receipt to request a return authorization. Provide your order number and the item you wish to return.
2. Wait for a return authorization confirmation from Hong Kong Huanyu Tongda E-commerce Limited. Do not ship items without authorization.
3. Pack the item securely in its original packaging. Include all tags and accessories.
4. Ship the package to the following return address: The recipient must be Hong Kong Huanyu Tongda E-commerce Limited, the contact phone is +852 9155 4407, and the specific return address is RM 1509, 15/F., OFFICE TOWER TWO,GRAND PLAZA, 625 NATHAN ROAD, MONG KOK HONG KONG.
5. Send the tracking number to [email protected] after shipping.
6. Hong Kong Huanyu Tongda E-commerce Limited inspects the returned item upon receipt. If the item meets the return conditions, a refund is initiated.
Refund Processing Times
Refunds are processed at least 14 days after Hong Kong Huanyu Tongda E-commerce Limited receives the returned item. The refund arrival time is at least 14 days from the date Hong Kong Huanyu Tongda E-commerce Limited receives the return. Hong Kong Huanyu Tongda E-commerce Limited does not issue refunds earlier than 14 days. Refunds are issued to the original payment method only.
PayPal Refund Timelines
For PayPal refunds, the refund takes at least 14 days to process. However, local laws in some regions require PayPal refunds to be completed within up to 30 days. In those regions, the PayPal refund may take up to 30 days. Hong Kong Huanyu Tongda E-commerce Limited complies with all applicable local laws regarding refund timelines. The 14-day minimum for PayPal refunds applies unless a longer period is required by local law.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Claims submitted after 7 days will not be accepted. To submit a claim, contact [email protected] with your order number, a description of the damage or defect, and photographs. Hong Kong Huanyu Tongda E-commerce Limited will review the claim and provide instructions. Do not return damaged items without a claim authorization. If approved, Hong Kong Huanyu Tongda E-commerce Limited may cover return shipping costs for damaged items, but this is determined on a case-by-case basis.
Non-Returnable Conditions
Items must be unused, in original packaging, and with all original tags attached. Items that are worn, washed, altered, damaged by the customer, or missing parts are not eligible for return. Hong Kong Huanyu Tongda E-commerce Limited does not accept returns for items that have been used or that lack original packaging. No specific product categories are excluded beyond these conditions. All clothing items are subject to the same eligibility requirements.
Contact Information
For questions about shipping or returns, contact Hong Kong Huanyu Tongda E-commerce Limited at [email protected] or by phone at +852 9155 4407. You may also write to RM 1509, 15/F., OFFICE TOWER TWO,GRAND PLAZA, 625 NATHAN ROAD, MONG KOK HONG KONG. The website is clothestopsalesend.com.
