At {{ company }}, we are committed to safeguarding your personal information while delivering a seamless and personalized shopping experience. As a global leader in luxury outerwear and women’s apparel, we understand the importance of privacy and data security. This Privacy Policy outlines how we collect, use, and protect your data, ensuring transparency and trust in every interaction.
1. Data We Collect
We gather information to enhance your experience and improve our services:
- Personally Identifiable Information (PII):
- Name, email address, phone number, and billing/shipping addresses collected during account creation, checkout, or customer support inquiries.
- Payment details (e.g., credit card information) securely processed through PCI-compliant partners like Stripe or PayPal.
- Non-Personal Data:
- IP address, browser type, device information, and browsing behavior to optimize website performance and marketing.
- Cookies and similar technologies (see Cookie Policy below).
2. How We Use Your Data
Your information is used solely to:
- Fulfill Orders: Process purchases, manage deliveries, and handle warranty claims.
- Personalize Experience: Recommend products, send order updates, and tailor marketing campaigns based on preferences.
- Improve Services: Analyze trends, troubleshoot issues, and enhance product offerings through customer feedback.
- Comply with Legal Obligations: Meet regulatory requirements, including tax reporting and customs documentation.
3. Data Sharing & Disclosure
We never sell your data. Sharing is strictly limited to:
- Service Providers: Trusted third parties (e.g., logistics partners, payment processors) who handle specific tasks under strict confidentiality agreements.
- Legal Requirements: Authorities if compelled by valid legal process.
- Business Transfers: In the event of a merger, acquisition, or sale, user data may be transferred as part of the transaction, subject to confidentiality.
4. Your Rights & Control Over Data
You have full ownership of your data:
- Access & Correction: Update or request deletion of your PII via your account dashboard or by contacting {{ email }}.
- Opt-Out Options:
- Unsubscribe from marketing emails using links in our communications.
- Adjust cookie preferences through browser settings or our Cookie Consent Tool.
- Data Portability: Request a copy of your data in a machine-readable format.
5. Security Measures
Your data is protected by industry-leading safeguards:
- Encryption: SSL/TLS encryption secures data transmission during checkout and account logins.
- Access Controls: Restricted employee access to sensitive information on a need-to-know basis.
- Regular Audits: Third-party security assessments ensure compliance with ISO 27001 and GDPR standards.
6. Children’s Privacy
Our services are not directed at individuals under 13. Parents/guardians must consent for minors to create accounts. We do not knowingly collect data from children without explicit parental approval.
7. International Data Transfers
For EU/EEA and other international customers, we adhere to GDPR and other applicable laws. Data transferred outside your region is protected by Standard Contractual Clauses (SCCs) or adequacy decisions.
8. Cookie Policy
We use cookies to:
- Enhance Functionality: Remember your login details, language preferences, and cart contents.
- Analyze Traffic: Monitor website performance and user behavior (anonymous analytics).
- Target Ads: Deliver relevant ads based on browsing history (opt-out available via Network Advertising Initiative).
9. Updates to This Policy
We periodically review this Privacy Policy to reflect regulatory changes or service updates. Significant changes will be communicated via email or a notice on our website.
Contact Us
For questions or concerns, reach our Privacy Team at:
- Email: {{ email }}
- Mailing Address: {{ address }}
Your trust is our priority. At {{ company }}, we strive to balance innovation with accountability, ensuring your privacy remains uncompromised.